Ive transferred a file to someone, but they say that they haven received the file notification email message. What happened to the email message that they were supposed to get?
Regarding the missing email message, your recipient may not have received the file notification email message from our magicVORTEX Relay due to a number of reasons. Most commonly, however, if your recipient (or possibly their Internet service provider) utilizes anti-spam software, then the file notification email message may have been automatically deleted or blocked by it. If at all possible, ask your recipient to add “relay@magicvortex.com” (or, simply the “magicvortex.com” domain) to their list of “safe” email senders. After they do this, you can resend the file notification email message to them by visiting the File History section of the My Account tab of the website, selecting the file you sent, and then (while viewing that file’s details) pressing the “Resend Notice” button. Additionally, email messages can be temporarily delayed if the sending email server cannot “connect” to the recipient’s email server before a predetermined time elapses. Finally, if your recipient’s email bo
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