I’ve signed a support contract, now what?
Our Helpdesk support personal will be available every work day during normal business hours (Coast to Coast) to resolve your issues. Our networking team will work with your networking team to create a secure logon into your systems for access from our secure offsite helpdesk center. Once that is established you will be given access to our support ticketing system to enter your support requests at any time of day. The ticketing system will route all support requests to a queue depending on the support level of the client, the priority of the issue and response times. One of our Project/Account managers will work closely with you r point person to ensure that your support needs and priorities are being served as expected or promised.
