I’ve set up a geofence and an alert but I’ve not received the alert to my email. Have I done something wrong?
First check that the email address you entered is correct. Clicking on an existing geofence in the list allows you to see what you set up and edit it as necessary. It is also important to note that geofences work either On Exit or On Entry into or out of a geofence. For an out trigger to work, (On Exit) the device must have reported inside the geofence and also successfully report outside the the geofence in order to generate an alert. This is important for the S series (satellite devices) as they do not usually report as often as the C series devices. For example, if an S100 is configured to report every hour, it must first report in the geofence once that geofence has been created. If it moves outside the geofence then it must be outside for more than an hour and successfully report again while it is outside in order to create an alert.
Related Questions
- I’ve just received number x of the AIS System email course… but I haven’t received the previous parts yet! Can you send them to me?
- I’ve set up a geofence and an alert but I’ve not received the alert to my email. Have I done something wrong?
- I have signed up for the email newsletter, but have not received one. Whats wrong?
