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I’ve sent an e-mail to ThoughtOffice Support, but why have I not received an immediate reply?

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I’ve sent an e-mail to ThoughtOffice Support, but why have I not received an immediate reply?

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We reply to every e-mail we receive, usually within 60-90 minutes, especially during business hours (Pacific Time Zone, USA). Sometimes our replies (or even worse, your messages) may be filtered as spam and may not make it to your inbox if our support e-mail address has not been added to your safelist.

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