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Ive requested a Prior Auth, but was never notified of the outcome. Why is this happening?

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Ive requested a Prior Auth, but was never notified of the outcome. Why is this happening?

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When faxing a Prior Auth request, please be sure to include your return fax # on the form. If a return fax # is not included on the form, the outcome will be faxed to the prescribers office rather than the pharmacy. • Im wondering if the ACS Clinical Call Center has received my faxed Prior Auth Request form.

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