Ive received the same message twice. Whats going on and have I been charged twice?
Unfortunately, text messages are occasionally duplicated in transit. We have spoken to our SMS providers and they are aware of the problem, but have assured us that they too are forwarding each of our messages once only; a small minority of messages are subsquently duplicated somewhere within the mobile network, and you may receive two or more identical copies of a single report. You are not charged additional credits for these duplicated messages. Provided a message only appears once in your Message Log, it means we’ve only sent it once, and you’ve only been charged one credit. On very rare occasions due to operator error or system problems a near-identical report may be saved twice, and will appear twice in your message log.
