I’ve Realised There Is A Mistake on My Order, What Do I Do?
If you need to make changes to your order, Email us or Telephone us on 01522 510210 Monday to Friday between 9am and 4.30pm. We will do our best to help. We can usually change an order within 7 days without a problem. After this time, usually the goods will go into production, and we are then bound by law to accept the goods. In circumstances where we are unable to stop an order, we may have to charge a cancellation fee to go towards covering our costs. Changing your order will usually result in an additional lead time, and may result in a change to the price you have paid. As with all items which are made in batches, goods which are not ordered at the same time as one another may vary in colour. Colour samples are intended as a guide only and colour variations are to be expected when goods are ordered and manufactured at different times. We therefore recommend that you purchase all items which need to match at the same time, for example carpets for adjoining rooms and footstools to go
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- I’ve Realised There Is A Mistake on My Order, What Do I Do?
