Ive lost the prepaid return envelope and/or the protective sleeve. How do I return the movie?
If you have lost the prepaid envelope, please return the movie in its protective plastic sleeve and the cardboard backing board to the following address: kino.com.au Locked Bag 1088 Marleston DC SA 5033 If you have lost the protective plastic sleeve or backing board, please go to Report a Problem. On no account should a disc be returned without the plastic sleeve as we will not be able to identify who has returned it, and you will experience delays. The backing board must be used with all DVD returns to minimise the risk of damage in the post. I returned a movie but according to my Hitlist, Kino hasn’t received it. Mail through Australia Post can experience delays. However, it is possible that the movie has been lost in the post. Please allow 4 business days after mailing the movie. If the movie has not been received by us after this time, login and go to Report a Problem (accessible to subscribers only).
