I’ve heard about lean in connection with manufacturing projects, but how does it apply to the healthcare industry?
Performance improvement, lean and quality techniques have their foundation in principles that apply to all processes, regardless of industry. In lean, for instance, the basic principle is to reduce the resources wasted in steps that don’t add value to the product or service. In the healthcare industry, this means reducing time spent searching for supplies, asking for information that already exists, repeating tests because the earlier results can’t be found, or moving patients from room-to-room. Georgia Tech has also had great success in applying these techniques to improving customer service and office-based processes.
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