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Ive got an account but can remember my password/my password is not recognised. What do I do next?

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We don’t store your password anywhere on our system, so if you’ve really forgotten yours, simply go to the My Account log-in page and click on the ‘Forgot Your Password?’ link. You will automatically be sent a new random password, which you can of course change as soon as you want to something more personal and memorable. Otherwise, call us on 0844 573 7070 and we can create a new one for you over the phone.

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