I’ve created a credit card order, but when I try to submit it, Ordering Tool displays an error message. What could be the problem?
One possibility is that you have not included an acknowledgement contact. As of August 15, users must provide an acknowledgment contact on the Header Details page for credit card, government, and try-and-buy order types before orders can be submitted. Another possibility is that you’re located in a region that isn’t supported for credit card orders. Please review Ordering Tool Improvements section on Credit Cards for the full list of regional support for credit card orders.
Related Questions
- When I try and submit a Travel Authorization / Expense Report I get an error message that says cannot assign work to yourself. What is the problem?
- I’ve created a credit card order, but when I try to submit it, Ordering Tool displays an error message. What could be the problem?
- I keep getting an error or I get no response when I try to submit my completed pick sheet. Whats going on?