Ive been told to do a refresh by pressing F9 and also by pressing Ctrl-Shift-F9. Whats the difference?
F9 refreshes the information in the current view. For example, while in the Mail In-box, if you press F9, it will show you any new messages and remove any messages marked for deletion. Ctrl-Shift-F9 refreshes ALL views. This is usually done when a view appears corrupted, or a view is not showing the messages it should. This has fixed problems where ‘All Documents’, for example, was not showing all meetings.