I’ve applied for broadband. What happens now?
You can check the status of your application at any time using the status check tool. You will need to enter your Netspace username and your nominated phone number. The broadband connection process usually takes between 5 to 14 business days. Firstly, your initial set up cost will be charged via your chosen payment method. This is refunded should your application be unsuccessful. Secondly, tests will be performed by our upstream provider on your nominated phone number to confirm that ADSL is available to you. Thirdly, your ADSL modem, if you’ve ordered one, will be despatched by courier to your address. If you are not home to receive the modem, the courier will leave instructions on how you can arrange for re-delivery. Finally, when your connection is ready and your account is activated, you’ll receive a phone call or SMS text message from us telling you you’re ready to go. You’ll then be able to set up your modem and login to Netspace.
