I’ve already paid – why does my bill show a balance brought forward?
Sometimes payments you make might not reach us in time to show up on your bill. Here’s why… If you take a look at your bill, you’ll notice the date at the top – this is the date we produce your bill. If you paid your bill just before or after that date, it’s possible we received your payment after the bill was produced. For example, if you pay by debit or credit card it takes 2 working days for your payment to reach us. Don’t worry – although it doesn’t appear on that month’s bill, it will show on next month’s bill.
