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It appears that every customer that enrolls is getting sent to the bill pay pending queue whether they are entitled or not. Why is this happening?

April 26, 2017appears customer enrolls entitled happening Queue sent

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It appears that every customer that enrolls is getting sent to the bill pay pending queue whether they are entitled or not. Why is this happening?

1 Answer

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The Online Bill Pay workspace is not a queue; it is a maintenance workspace. All users that are attached to a Customer Profile that is entitled to bill pay are in the Online Bill Pay workspace.