Isn a POS/Time and Attendance based electronic scheduling system just as effective?
A computer based system must have three necessary components to be successful: 1.The norms used in the system must be adapted to the specific store, department and company. One size does not fit all. 2.The people at store level who will use the system must believe the standards used are applicable to their own operation. If they are not convinced the norms are correct, they will not use the system effectively. 3.Application. The entire budgeting and weekly performance evaluation must be premised on the requirements generated by the scheduling system and not the other way around. Computer based systems have been successful in scheduling frequent customer activity departments such as the supermarket front-end. They have had much less success in production departments (produce, deli, bakery) or departments highly tailored to individual company strategies or policies (pharmacy, café, service center, etc.).
