Is Total Quality Management the Answer?
Copyright: 1998, ASQ and Marcel Dekker Author: Longo, Carlos R.J.; Cox, Michael A.A.; Edgeman, Rick L. Organization: School of Postgraduate Studies in Economics (EPGE), Rio de Janeiro, Brazil; University of Newcastle upon Tyne, United Kingdom; Colorado State University, Fort Collins, CO Subject: Financial industry,United Kingdom,Total Quality Management (TQM); Series: Quality Engineering, Vol. 11, No. 2, December 1998, pp. 317-325 Abstract: This represents the third in a series of articles on Quality Improvement Practices and Trends in Europe with the first two pieces having discussed the progress of quality management and quality engineering practices in Denmark and the Czech Republic. The current piece presents a brief history of the U.K. banking sector and employs this background to motivate the introduction of total quality management into this sector. The progress achieved so far is investigated via a survey and interviews. The necessity of pursuing this course is stressed in view
