Is there on-site assistance available to subscribers?
No. Support issues are typically handled through our online Customer Support Portal, and phone, email, and fax communication. In some cases rare cases where the Cooperative Support Team requires access to a customer environment to solve a case, the support team will attempt to obtain remote access to the customer environment and work with the customer until the case is resolved. Those subscribers who require specialized on-site assitance for special projects will be referred to Unicon’s Professional Services team.
