Is there any procedure for filing the complaint before the Banking Ombudsman?
A complainant can file a complaint with the Banking Ombudsman simply by writing on a plain paper. He can also file it online at www.bankingombudsman.rbi.org.in or by sending an email to the Banking Ombudsman. There is also a prescribed form for filing a complaint, which is available with all the branches of the banks. However, it is not necessary to use this format. The complainant should, however, incorporate all the required information. 15. Can a complaint be filed by an authorized representative of the complainant? Yes. The complainant can be filed by an authorized representative (other than an advocate) of the complainant. 16. Is there any cost involved in filing complaints with Banking Ombudsman? No. The Banking Ombudsman does not charge any fee for resolving customers complaints. 17. What details are required in the application? The complaint should have the name and address of the complainant, the name and address of the branch or office of the bank against which the complaint
