Is there an easy way for the Intended Parents to learn the status of the surrogacy case management?
A. Yes, there is. Member enrolled Intended Parents are given internet access to a secure location where they may access specific information regarding their Surrogate and to track the status of her medical care. Intended Parents are assigned a login and password that is used for access to this area. Intended Parents are able to query each Provider visit and their Surrogate’s medical action history. Intended Parents have privileged secured access to the Case Management web-based accounting area to query normal retail Provider charges per date of service rendered and the savings negotiated directly with Providers. Intended Parents also may query the final member services account reconciliation and receive an activity statement. Once the child is born and all related Surrogate costs adjudicated, the Intended Parents designated member services account will be closed and any residual account credit balance promptly returned. IP’s can always communicate directly with their Case Manager.
