Is there a way to quantify the impact of poor quality on an organization?
Most organizations spend 25-40% of operating cost in non-valued activities (the Price of Nonconformance ). While this number appears to be substantial, we find this cost has been borne out time and again because requirements are not clear, not communicated, nor consistently met. Implementation of quality improvement results in a planned and steady reduction of the Price of Nonconformance, reducing cost and providing capacity to grow the business without the need for additional capital and staff.
