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Is there a timeframe for reporting missing transactions?

April 26, 2017MISSING timeframe transactions

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Is there a timeframe for reporting missing transactions?

1 Answer

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Yes. As you will understand, it is impossible to chase up any missing transactions that are too old. Therefore, if you have any missing transaction you must report this to us within three months. Simply submit a ticket to our helpdesk with all the relevant details of your transaction and we will chase it up with the merchant concerned.