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Is there a Support Track report available to Financial Institutions listing how many tickets have been opened for their customer base reporting bill payment issues and the reason for the ticket?

April 26, 2017base customer financial institutions listing opened report support tickets track

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Is there a Support Track report available to Financial Institutions listing how many tickets have been opened for their customer base reporting bill payment issues and the reason for the ticket?

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We currently do not have this type of reporting. Bill pay issues are opened for tracking on the Oracle Engine as a Service Request, not within Support Track. There are reports available for Financial Institutions listing the tickets/calls that came in, but the reports will not show what remains open or the mean time to resolve them.