Is there a support help-line to address critical operational problems?
Yes. All technical support is provided in-house via a three-tiered architecture: (1) initial problem solving locally using the troubleshooting guide or on-line help provided with the software; (2) our technical support staff, including telephone and dial-up diagnostics using PCAnywhere; and, (3) direct developer contact.
Related Questions
- What is the procedure for providers to address problems with support coordinators/case managers or other providers regarding lack of cooperation or job performance issues?
- How does Imagine H2O inspire and empower people to solve critical water problems?
- Why isn’t more being done today to address critical water problems?
