Is there a shared operational plan describing how services will be provided?
Planning the achievement of PSA targets has improved in government departments. But these plans need to be developed by and shared with all partners in the delivery chain so that there is a common understanding of what needs to be achieved by when and by whom. • Once the nature of the delivery challenge is fully understood, there is a need actively to engage all partners, from government departments to the front line, so that this understanding can be shared. Managing this complex web of inter-relationships is difficult. To assist in this process, our analyses found that, whatever their size and complexity, all delivery chains are made up of only four basic types of links or relationships: • Internal links, where one part of the chain directly manages another. These links are often strong. Effective delivery can be secured through levers such as internal performance and staff management. Efficiencies, such as sharing services and improved asset utilisation, can also be identified. Comp
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