Is there a secret Baldrige code?
There’s no secret code, and no need to read between the lines to wrinkle out what the criteria are ‘really after.’ Examiners use the same words to judge your application that you use to write it. ‘They’ are asking for exactly what the words say! However (aha, here’s the ‘but’), it’s a common mistake, especially by first-timers and entry-level users of the criteria, to misunderstand the questions, and/or to provide answers that don’t address the questions. Looking at what Baldrige winning organisations say in their applications (as published in their data sheets and application summaries) is the best guide to what the examiners are after. Using our worksheets and referring to our exhibits will help you make sure no stone is left unturned.
