Is there a preferred test for posting problem info on the forum(ping plot,etc)?
Unfortunately, there is no such thing as a gospel. Far too many variables to count on any single measurement. While a ping test MAY give an indication of a problem, it can also be misleading. All that said, it really helps to have someone express what service (e-mail, news, web surfing speed)is affected and how. Saying something like, “My e-mail is slow,” doesn’t give us a lot to work with. It would be best expressed if you said something like, “My e-mail keeps timing out,” or “I can’t get to my personal web space, it keeps giving me error x.” That’s sufficient substance to know where to start trouble shooting, and it’s a universal language most tech support professionals understand. On speed tests, that’s an imperfect science as well. Since the packet(s) being measured leave the Cox network(at some point), traverse the Internet and then return, your results are likely to be scewed if you only test once. In my humblest of opinions, the best measure comes from running the test at the sa
