Is there a certain type or size company that can benefit from mystery shopping services?
Any company who has customers can benefit from the mystery shopping process. Some of the industries that make very good use of mystery shopping data include real estate, finance, retail, entertainment, and hospitality but service evaluations work well in any industry. What kinds of issues can a mystery shopper help a company identify? Companies who’ve been helped by Market Viewpoint have been able to identify areas where additional employee training may be necessary. This training can be product training, communications skills training, or customer service training. We’ve also been able to help our client organizations recognize and reward top performers and identify those employees who need additional coaching and counseling. The mystery shopping process is also a great way to determine what customers like and don’t like about the way a company is operating and serving its customers. How does your company recruit mystery shoppers? We find our shoppers in a variety of ways. Many come t
