Is the workload of the support staff increased because of telecommuters?
The answer varies greatly from one business division to another. This difficulty arises when the telecommuter used to do tasks that are now passed onto in-house staff. Jointly the work team should explore and define tasks that may change. Part-time teleworkers often do not experience this, as they are able to complete tasks more easily the next day when they are in the office. The simplest way to solve this problem is to decide how to streamline, eliminate, or disperse the duties that the telecommuter cannot do off-site. This will make the support staff grateful, as well as a little more dedicated to their new duties. Another helpful way to ease the transition is to ensure that support staff feel appreciated. Whether it be a small raise or bonus, surprising them with lunch or a pizza or break, or taking them to a game or movie, they will know they are not looked at as a tool but rather a valued employee.
