Is the telephone connected to the correct outlet labeled voice on the jack?
If you are having trouble placing calls: • Check the Dialing Instructions section of this Guide to ensure that you are dialing the number correctly. • If your telephone has a button to select “tone” or “pulse”, be sure to select “TONE”. • If you have an answering machine, disconnect it and try to place the call with only the telephone set plugged in. If the call goes through, the problem may be with the answering machine or how it is connected. If you are having trouble receiving calls: • Be sure that the ringer is on and/or the ringer volume is turned up. • Ensure your telephone is not forwarded. Remember single line telephones and lines other than the primary line on a D-Term will not visually display that they are forwarded. Try to cancel forwarding on these lines before calling the Help Desk.
If you are having trouble placing calls: • Check the Dialing Instructions section of this Guide to ensure that you are dialing the number correctly. • If your telephone has a button to select “tone” or “pulse”, be sure to select “TONE”. • If you have an answering machine, disconnect it and try to place the call with only the telephone set plugged in. If the call goes through, the problem may be with the answering machine or how it is connected. If you are having trouble receiving calls: • Be sure that the ringer is on and/or the ringer volume is turned up. • Ensure your telephone is not forwarded. Remember single line telephones and lines other than the primary line on a D-Term will not visually display that they are forwarded. Try to cancel forwarding on these lines before calling the Help Desk. Dterm Phones How do I select different ring tones? With a code you can select different ring tones. While your telephone is ringing: 1) Press FEATURE + 3. Your display shows “RINGER TONE” and
