Is the service agreement with Mamut mandatory? What do customers get for their money?
The Mamut Service Agreement is mandatory with the concept being no different to paying, for example, a yearly fee for an anti-virus program that keeps the customers computer safe. Being on a Mamut Service Agreement ensures that customers have full telephone and email support readily available. It means that they are kept up to date with the latest version of the software as soon as it is released, keeping them in line with regulatory requirements and at the forefront of business software technology. They receive free services from Mamut, such as free add-ons, as well as web hosting for their Mamut web shop. Mamuts service agreement ensures a total cost of ownership, so there are no hidden charges down the road. With a Mamut Service Agreement, the customer is fully protected from day one.
