Is the Razor predictive dialer system expandable?
Razor predictive dialer software is easily expandable as an entire unit. This means that if you purchase a 5 station, 8 line Razor predictive dialer system and would like to upgrade to 8 stations and 16 lines, all 16 lines will be available for each of your 8 agents. Many systems simply allow you to add another dialer. This limits the benefits of having a larger automated dialer. For example, if you have two 8 line phone dialers, it is possible to have the agents on call center dialer number one not talking to any customers, and all the agents on dialer number two talking to prospects. Dialer number two could then hang up on live customers, when ideally you would like the live customer to be passed to an agent on dialer number one. Non-expandable 8-line predictive dialers can lose ½ of the efficiency of a Razor predictive dialer due to this.
