Is the Proposed Reengineering Project Integrated Into the Agencys Overall Improvement Strategy?
3.5 Have Agency Executives Begun a Program to Manage Expectations and Facilitate Change? 3.6 Criteria After completing the previous activities, the agency should know which of its core processes needs improvement in order to fulfill mission goals, satisfy customer and stakeholder needs, reduce costs, and provide high-quality products and services. If the gap between current performance and agency goals is large, business process reengineering may be an appropriate course of action. However, before engaging in a reengineering project, executives need to understand and accept their critical role in managing the fundamental organizational and cultural changes involved in reengineering. They must also determine whether the agency has the skills needed to pursue a reengineering project successfully. Training, tools, and external support may be needed. If the agency decides to initiate a reengineering project, it should begin to develop and communicate a compelling business case to customers
Related Questions
- Did the City Council adopt a resolution to prevent the Agency from using eminent domain in the proposed Project Area?
- Is this improvement project being proposed to support redevelopment of Cascade Station and the new IKEA store?
- Can we change the proposed lead agency and/or project director in our full proposal application?
