Is the pop-up blocker for SecureAccess Washington turned on?
• Open your Internet Explorer web browser. • Click Tools in the top menu, click Pop-up Blocker and select Pop-up Blocker Settings. • In the “Address of website to allow” box, type the address (URL) of the website where you want to see pop-ups and click the Add button. • Repeat step 3 for every website you want to allow pop-ups from. When you’re finished, click the Close button.