Is the one-time password provided for the e-mail challenge case sensitive?
Yes, it is. The one-time password that is sent to your e-mail address will be displayed in the cases that you should use. • Are the answers to the challenge questions case sensitive? No. In an effort to make the challenge questions easy for you to remember, they are not case sensitive. • What keeps somebody from stealing my secret image and phrase? The system only shows your secret image and phrase if you log on from a computer that you have registered, if you correctly answer a security question, or if you enter a one-time password from your e-mail. So, an unauthorized person cannot access your image and phrase. • Why am I being asked to answer a question or enter another password when I try to log on? The system asks you a security question or sends you an e-mail with a one-time password when you log on from a computer that it doesn t recognize. This is to prevent someone with stolen passwords from logging on to your account from a remote location. Since only you know the answer to t
