Is the new conventional wisdom correct that technology is not transformational?
I don’t think so at least not with regards to the public sector. In researching Government 2.0, I spent three years interviewing hundreds of government decision makers and thought leaders. I became convinced that today’s technologies could play a crucial role in fixing the problems of modern government, changing how we get to work, how we pay our taxes, how we register our businesses, and even how our kids learn. In short, by harnessing the power of new technologies, we have the potential to reshape almost everything about government, and many aspects of American life. None of this will happen, however, without a fundamental change of thinking. Government will never truly realize the transformative benefits of information technology until government systems, ways of delivering services, and bureaucratic structures are rethought and redesigned to reflect the realities of the Information Age. In what ways do government structures and systems need to change to address todays complex issue
