Is the ITIL Foundation exam considered “tricky”, or can it be desribed as straightforward?
Many test takers have described the questions on the ITIL Foundation exam as being slightly tricky due to the plethora of response combinations. An example of a common ITIL question and response structure is demonstrated below: Statement 1: An SLA is an agreement drawn up by the IT department which states what the customer may or may not do with his workstation. Statement 2: A Service Catalog describes accurately and specifically the IT services that the IT department can offer a customer.
Many test takers have described the questions on the ITIL Foundation exam as being slightly tricky due to the plethora of response combinations. An example of a common ITIL question and response structure is demonstrated below: Statement 1: An SLA is an agreement drawn up by the IT department which states what the customer may or may not do with his workstation. Statement 2: A Service Catalog describes accurately and specifically the IT services that the IT department can offer a customer. Which of these statements is correct? A. Only the first statement is correct B. Only the second statement is correct C. Both of the statements above are correct D. Neither of the statements above are correct ITIL Prime contains similarly constructed question items in our APMG-endorsed practice exams.
