Is the ITIL Expert Level a higher or equivalent certification level to the Version 2 Service Manager qualification?
The ITIL Expert is a higher level certification than the current V2 Manager qualification. It encompasses the current V2 Manager knowledge base and also the V3 Lifecycle elements, and as such, it contains knowledge not currently within the V2 spectrum. In order to receive the ITIL Expert, V2 graduates are required to take a bridge qualification which is focused on the V3 depth and scope within the Lifecycle practice elements. The V2 Service Manager syllabus was drawn from the Service Support and Service Delivery publications and covers 10 ITIL processes and one function. The V3 Expert signifies the achievement of a syllabus drawn from across the Lifecycle and/or Capability streams and therefore represents a greater depth of achieved service management knowledge and includes all Lifecycle elements, processes, functions, roles etc.
