Is the HotSync Manager application turned on?
Before you can synchronize, this software needs to be running. Turn on HotSync Manager if necessary. Reset your device Perform a soft reset. This is a great trick for solving a number of problems. Disconnect your Palm device Remove the USB HotSync cable, and connect it again. Do the same with the other end that connects to your computer. Don’t try to sync until the device is fully connected. Clean the connector: Check for lint or other particles on the HotSync connector on your Palm device. Blow on the connector (or use canned air) to remove the debris. Alarms pending? If any Calendar, To Do, SMS, MMS, voicemail, email or other alarms are awaiting a response from you on the screen, select “OK” to dismiss them. Inspect your cables and points of contact Look at the connectors and cables: check the connections between your device and your desktop computer. Using a USB hub? See our troubleshooting for hubs and port replicators. Do you see an error message? Search our website for the exact
