Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

Is the Hotel Cheque/Guest Pass forfeited in the event of no-show or cancellation?

April 26, 2017cancellation Cheque event forfeited guest hotel no-show pass

0

Posted

Is the Hotel Cheque/Guest Pass forfeited in the event of no-show or cancellation?

1 Answer

0

Posted

In principle, it is not possible to cancel a confirmed booking. In the event of a no-show, the Hotel Cheque/Guest Pass shall be forfeited. In the case of a definitive cancellation, Connex loses its entitlement to the agreed capacity in the hotel. This capacity, which was associated with your Hotel Cheque/Guest Pass is no longer available for bookings. Likewise, the Hotel Cheque/Guest Pass is also forfeited if part of your stay is cancelled, e.g. cancellation of already confirmed extra days or accompanying persons. With regard to firm bookings of extra days and accompanying persons, the cancellation conditions of the relevant hotel shall apply. Your Hotel Cheque/Guest Pass shall not be forfeited if you change your booking with the same hotel. Connex will be pleased to make changes to your booking for an administration fee of 25.50 euros.