Is the EFQM compatible with Balanced Scorecard?
There are debates over how the EFQM model complements or conflicts with the Balanced Scorecard. Some companies, such as BT have operationalised both at the same time. In presentations, they have suggested that the Balanced Scorecard matches the “results” end of the EFQM framework. However, the EFQM model is very definitely a multiple stakeholder framework, where as the Balanced Scorecard is customer and financial owner focused, so the overlaps may not be as strong as some suggest. In this respect it is closer to The Performance Prism.
