Is the call quality and reliability as good as traditional phone service?
Our testing, as well as other third-party, independent research, continues to show that most consumers find VoIP quality and reliability as good as or better than traditional phone service. In a recent study by research firm Telephia, 71% of VoIP users found that VoIP was equally as reliable as traditional landline service, with 16% finding VoIP more reliable and 13% finding traditional service more reliable. Similarly, in a January 2006 survey by Consumer Reports, half the users found VoIP and traditional phone service equally reliable, with the rest evenly split as to which service was more reliable. In terms of call quality, the Telephia study showed that 67% of users found VoIP and traditional phone service to have the same quality, with 19% finding VoIP better and 14% finding it worse. 57% of the Consumer Reports respondents found VoIP quality to be as good as or better than traditional service, although 43 percent found traditional service better. Most VoIP quality issues that co
