Is the BPO Industry Recession Proof?
The BPO industry came about to resolve issues of increasing costs and shortages of skilled workers. The industry has grown in size and scope ever since. Most of the developing nations have benefitted from the huge dent in western economies in the past couple of years. There has been an increase in businesses being outsourced but there sure has been a reduction in profit margins. As callous it may sound the impact of the recession hitting the US and other major world economies have in some way, though not completely, positively impacted major outsourcing hubs like India and China. Let us see why? The recession in the US economy has impacted all its business segments including banks, financial institutions, healthcare, manufacturing and the services industry. This has led to businesses taking desperate measures to control costs and increase their profits. There have been layoffs, pay cuts and recruitment freezes all over the US. Amidst the chaos and the panic, some companies have been lo
