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Is the advocacy support binding on a consumer or company?

April 26, 2017advocacy Binding COMPANY consumer support

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Is the advocacy support binding on a consumer or company?

1 Answer

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10 Posted

Advocacy support is an informal dispute resolution process and not a legally binding arbitration process. The service is to assist with resolving problems before they get to the stage of requiring legal action or a formal complaint with the Office of the State Attorney General. However, if a dispute is not resolved then that is indicated on the company’s status report for other consumers to see.