Is the a toll free telephone number for support?
ItricityHosting Support is a Self Managed Solution that is handled through our ticketing system. Keep in mind that is very hard to man a call center 24/7 in the $100 to $150 market. It does not make business sense. If you need a higher support level or phone support 24/7 I recommend using our partner Rackspace Managed Hosting (The Leader in the Industry in Managed Hosting).