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Is Technical Support provided?

April 26, 2017provided technical support

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Is Technical Support provided?

2 Answers

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We do test calls with each confirmed school any Friday before the scheduled video conference to verify that a successful connection can be made. We will do our best to assist the teacher/bridge to work out any technical difficulties. Due to the many technical aspects that are involved with a video conference (protocols, IP connections, routers, firewalls, etc), we recommend that the attending school have someone available for troubleshooting on your end. During the video conference we will have technical support available should a problem arise.

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Yes, FREE technical support is provided for all registered users of our products. If you have any queries, suggestions or feedback, please feel free to contact technical support. You can also view our support forums and see some of our articles.