Is Swin-eCounselling anonymous?
A. Strictly speaking, questions submitted to the Swin-eCounselling service are not anonymous, but are confidential. Swin-eCounselling questions are sent via a secure email form to a counsellor. In order to receive an answer to your submitted question, a valid student email address must be provided. While this means your email address will be viewable by the Swin-eCounsellor answering your question, this typically only identifies your student number and not your name. Submitted questions therefore are not considered anonymous, but are strictly confidential. Swin-eCounsellors will not attempt to match your student number to your name furthermore, except if they have a strong suspicion that you are at risk of causing serious harm to yourself or someone else. You can also view our privacy policy by clicking here. All available measures have been taken to ensure the confidentiality of your questions, and no identifying information will be released to anyone outside the Swin-eCounselling tea
