Is State Farm Trying to “Off-Road” RV Glass Suppliers?
by Sara Bennington In a recent announcement, State Farm declared that it has chosen Duncan Systems (formerly D&D Customs) of Elkhardt, IN, to be its primary network for recreational vehicles (RV) parts. The agreement makes Duncan Systems the distributor of choice for State Farm insureds to use when making RV glass claims. Insureds will call in to LYNX Services From PPG, which will refer them to Duncan Systems. Then the customer’s glass shop must purchase the part from State Farm and install the glass for a flat labor rate. While this deal appears to simplify State Farm’s system, it is leaving many RV parts companies disgruntled and dissatisfied, their only piece of the business in the installation. In addition to their concerns about being shut out of RV referrals, some suppliers worry that this is State Farm’s first step toward a direct purchase program for all segments of the auto glass industry. According to Tony Ferrara, national glass manager for State Farm in Bloomington, IL, the
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- Is State Farm Trying to "Off-Road" RV Glass Suppliers?
