Is speech recognition mandatory to run VocaBase®?
We strongly advise companies to leverage the speech recognition support capabilities of VocaBase® that offer ultimate flexible dialog management. It is however also possible to operate a VocaBase® system without speech recognition, just using the touch-tones of the phone device (DTMF mode) as interactivity tool for the caller. This may be useful in the following situations: • When the available project budget does not allow an immediate roll-out of the speech recognition software licenses on all communication ports from the early beginning. • When there is no high-quality ASR software available for the target language.
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