Is someone actually available 24 hours a day to answer calls, or is answering automated?
Yes, a trained counselor is always available to talk with you or your family member, day or night. Claremont’s normal office hours are 7:30 AM – 5:30 PM Monday – Friday (Pacific Time). For non-emergencies, it is best to call during these hours. However, a licensed EAP counselor is available to answer calls 24 hours a day, 7 days a week. We guarantee that a live voice will answer your call promptly.
